Privacy Policy
Last updated: 25 January 2026
FixMyBooks is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we collect, use, and protect your personal data.
1. Who We Are
FixMyBooks (“we”, “us”, “our”) provides bookkeeping and accounting support services.
Data Controller: Kim Hockaday
Contact email: info@fixmybooks.co.uk
ICO Registration Reference: ZC087285
2. Information We Collect
We may collect and process the following personal data:
- Name
- Email address
- Telephone number
- Business name
- Enquiry details submitted via contact forms
- Correspondence sent to us
If you become a client, additional data will be collected under a separate engagement agreement.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide requested information
- Arrange consultations
- Deliver agreed services
- Meet legal and regulatory obligations
We do not sell your data.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
5. Data Storage & Security
Your data is stored securely using appropriate technical and organisational measures.
Access is limited to authorised persons only.
6. Data Retention
We retain personal data only for as long as necessary, including to meet legal and regulatory obligations.
AML-related data is retained for five years, in line with HMRC requirements.
7. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request erasure
- Restrict processing
- Object to processing
- Data portability
Requests should be made in writing to the contact email above.
8. Cookies
Our website uses cookies. See our Cookie Policy for more information.
9. Changes to This Policy
We may update this policy from time to time.
10. Contact
If you have questions about this policy, contact:
FixMyBooks – info@fixmybooks.co.uk
Cookie Policy
Last updated: 25 January 2026
This website uses cookies to improve your browsing experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
Required for website functionality.
Analytics Cookies
Used to understand how visitors use the site (e.g. Google Analytics).
These cookies collect anonymous data only.
Managing Cookies
You can control cookies through your browser settings.
Disabling cookies may affect website functionality.
Changes
We may update this policy from time to time.
Website Disclaimer
The information on this website is provided for general information purposes only.
It does not constitute:
- accounting advice
- tax advice
- financial advice
- legal advice
No responsibility is accepted for reliance on website content without formal engagement.
Professional services are provided only once an engagement agreement is signed.
Accessibility Statement
FixMyBooks is committed to making this website accessible to all users.
We aim to ensure our website is:
- easy to navigate
- readable
- compatible with assistive technologies
If you experience any difficulty accessing content, please contact us and we will make reasonable adjustments.